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Terms of service

These terms and conditions apply to purchases from Bee Furniture Outlet via this website. Please read them carefully before placing an order.

1. Company details

We are Beehive Furniture Wholesalers Ltd trading as Bee Furniture Outlet, and we operate beefurnitureoutlet.co.uk. We are a limited company registered in England and Wales (company number: 14995723). Our trading address is Honey Pot Lane, Colsterworth, Grantham, Lincolnshire, NG33 5LY.

To contact us, email hello@beefurnitureoutlet.co.uk, call 01476 338 780, or use our Contact page. If we need to contact you, we will do so by telephone, text message, email, or post using the details you provide in your order.

2. Agreeing to these terms

By ordering our products, you agree to be bound by these terms and conditions. Please read them carefully before you submit your order. They explain who we are, how we provide products, how you or we may change or end the contract, and what to do if there is a problem. If you think there is a mistake in these terms, please contact us. We may amend these terms from time to time.

3. Our contract with you

All orders made through our website are subject to our acceptance. We will confirm that your order has been placed successfully by email, at which point a contract comes into existence between you and us.

If we are unable to accept your order, we will inform you and will not charge you for the product(s). This might be because of stock issues, or because we have identified an error in the price or description.

Our website promotes our products for delivery within the United Kingdom. Please see our Shipping Policy before ordering — some postcodes may be outside our delivery coverage or need confirmation before we can proceed.

4. Changing your order

If you wish to amend your order, please contact us at least 48 hours before your delivery is due. We will advise whether the change is possible. If the change affects price or lead time, we will confirm this with you before going ahead, then email confirmation of the change.

5. Products

Images of products on our website are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that your device will show colours exactly as they appear in person. Products may vary slightly from the images shown.

Our products are handmade and there may be slight variations in the dimensions shown on our website. We operate a 3% tolerance on advertised dimensions. If you buy the same products at different times, we cannot guarantee they will match exactly in colour or size due to batch variation.

6. Delivery

Delivery is free across the UK mainland, including Scotland, where we deliver. Full details of timescales, coverage, assembly, and missed-delivery charges are in our Shipping Policy. Key points include:

  • Deliveries usually take place between 6:30am and 7:00pm. You receive a time slot and live tracking.
  • We will contact you to agree a delivery date once your order is confirmed.
  • For sofa and sofa-bed orders, our two-person team delivers to the room of use and assembles where safe to do so.
  • Please inspect goods on delivery and note any damage on the courier paperwork before signing.
  • A £99 re-delivery fee may apply if nobody is available to accept delivery, or if you cancel or rearrange within 48 hours of the agreed date, or if we cannot deliver safely because access limits are not met.

A responsible adult (18+) must be available to accept delivery. We deliver to ground floor residences, or higher floors where access is easy or there is an adequate working lift. Your property must be within 100m of a road or hard-surfaced track. Flatpack items are delivered to the ground floor only and are not assembled.

We are not responsible for delays outside our control. If there is a long delay, you may cancel and receive a full refund for products paid for and not yet received. If we cancel your order, we will refund you in full.

If you collect from us, or arrange third-party collection, we are not liable for damage once goods leave our warehouse.

7. Returns and exchanges

You have 30 days from delivery to return items under our commercial returns policy. Please see our full Returns Policy. In summary:

  • We do not offer return collection — you must return goods at your own expense.
  • Contact us before returning so we can log your return.
  • Items must be unused and in brand-new condition, suitably packaged.
  • Write your postcode and order number on each side of every returned item.
  • Refunds are issued after we receive and inspect the goods. Damaged or used returns may receive a reduced refund.

Visible damage should be reported on delivery (or as soon as reasonably practicable). Where the Consumer Contracts Regulations 2013 apply, you may also have a statutory 14-day cancellation right for distance contracts. Nothing in these terms reduces your statutory rights.

Our commercial returns policy does not apply to business customers in the same way; businesses must ensure products are suitable for their intended use.

Return address: Beehive Furniture Wholesalers Ltd trading as Bee Furniture Outlet, Honey Pot Lane, Colsterworth, Grantham, NG33 5LY.

8. If there is a problem with the product

We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

  • Within 30 days of delivery — if a fault was recorded on delivery, you may be entitled to collection with refund, or a replacement. Missing parts will be sent as a priority. If a fault was not recorded on delivery, we may need to investigate further before offering a resolution.
  • Within the first 6 months — we will attempt repair or replacement; damage may be assessed by an independent furniture servicing company.
  • After 6 months — it is your responsibility to show that a fault is a manufacturing defect.

All our products come with a commercial manufacturer’s guarantee (excluding sale/clearance and ex-display models unless otherwise stated). See our Guarantee page for full details, including the 1-year cover and 5-year structural frame guarantee. This does not affect your statutory rights.

Ex-display models are not covered by our commercial guarantee unless specifically stated. Please inspect them carefully before purchase.

9. Guarantee

Please see our Guarantee page for the full commercial frame guarantee terms, conditions, exclusions, and how to claim. The guarantee is personal, non-transferable, for domestic use only, and is in addition to your statutory rights.

10. Pricing and payments

All prices listed are inclusive of VAT. The price displayed at the time of your order is the price you pay once payment is made. If pricing changes after you have ordered, it will not affect your order price.

If a price was displayed in error, we will contact you, cancel the order if necessary, and issue a full refund.

We only accept payments in UK pounds sterling (GBP). We accept major cards and digital wallets via our secure checkout (Shopify Payments) and PayPal. We reserve the right to reject payments made by cards that are not registered to the delivery address, in line with anti-fraud rules used by our payment providers.

We do not store your full card details — these are handled by our payment processors.

11. Liability

Our liability to you in connection with any order will not exceed the total value of that order, except that nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

Last updated: July 2026. Beehive Furniture Wholesalers Ltd trading as Bee Furniture Outlet.